Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Bejeweled At Soul pieces?
We use high-quality materials including sterling silver, 18k gold vermeil, and ethically sourced semi-precious gemstones. Each product page provides specific details on the materials used for that design.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are non-returnable unless they arrive defective.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Bejeweled At Soul pouch provided with your purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
Are your gemstones ethically sourced?
Sustainability and ethics are at the heart of our soul. We work exclusively with suppliers who adhere to fair labor practices and conflict-free sourcing protocols for all our natural stones.